FAQ

Below are answers to some of the most common questions from our customers. If you need further assistance, please contact us directly.

1. Where do you ship?

We currently ship only within the United States.
At this time, we do not offer international shipping.

2. Do you offer free shipping?

Yes. We provide free shipping on all orders within the United States, with no minimum purchase required.

3. How long does order processing take?

Order processing time is 3–4 business days.
This includes order verification, quality checks, and packaging.

4. How long does shipping take?

After processing, shipping typically takes 5–6 business days, depending on your location and carrier conditions.

5. How can I track my order?

Once your order ships, you will receive a confirmation email with tracking information.
You may also contact us if you need assistance with tracking.

6. Can I cancel or change my order?

Orders can be modified or canceled before they are shipped.
Once an order has been shipped, it cannot be canceled.

7. What is your return policy?

  • Returns are accepted within 7 days of receiving your order

  • Products must be unused, unwashed, and in original packaging

Please review our Return & Refund Policy for full details.

8. How long do exchanges take?

Exchanges are processed within 10 days after we receive the returned item.

9. When will I receive my refund?

Refunds are issued within 5–10 business days after the return is approved and processed.

10. What payment methods do you accept?

We accept major payment methods supported by our secure checkout, including credit and debit cards.
All payments are processed through secure, encrypted systems.

11. Is my payment information safe?

Yes. We do not store your credit card information.
All transactions are handled by PCI-compliant payment processors.

12. How can I contact customer support?

You can reach us via: