Return & Refund Policy

At Belnira Home Bedding, customer satisfaction is very important to us. This Return & Refund Policy explains the conditions, process, and timeline for returns, exchanges, and refunds. Please read this policy carefully before making a purchase.

1. Store Information

Belnira Home Bedding
Phone number: (409) 999-0974
Email: contact@belnira.store
Address: 301 Carl Avenue, Belleair FL 33756, United States

2. Return Eligibility

We accept returns under the following conditions:

• Customers may request a return within 7 days after receiving the item

• The item must be:

  • Unused

  • Unwashed

  • In original condition

  • In original packaging

• The product must not show signs of wear, damage, or misuse

Returns requested after 7 days from the delivery date will not be accepted.

3. Exchange Policy

We allow exchanges within 10 days after delivery.

Exchanges are accepted if:

• The product is defective

• The wrong item was sent

• The size, color, or model is incorrect

If the requested replacement is unavailable, we will offer:

• A refund, or

• A store credit (upon customer agreement)

4. Non-Returnable Items

The following items are not eligible for return or refund:

• Used or washed items

• Items damaged due to customer misuse

• Items without original packaging

• Clearance or final sale items (if applicable)

• Gift cards (if applicable)

5. How to Request a Return or Refund

To initiate a return or refund, please follow these steps:

1. Contact us at contact@belnira.store

2. Provide:

   • Order number

   • Reason for return or refund

   • Photos or videos (if the item is damaged or incorrect)

3. Our support team will review your request within 24–48 business hours

4. If approved, return instructions will be sent to you

Please do not return any items without prior approval.

6. Return Shipping Costs

• Customers are responsible for return shipping costs unless:

  • The item is defective

  • The wrong item was sent

  • The item arrived damaged

• Shipping fees are non-refundable

We recommend using a trackable shipping service to ensure safe delivery.

7. Condition Inspection

Once we receive the returned item, it will be inspected to ensure it meets our return conditions.

If the returned item does not meet our requirements:

• The refund may be denied, or

• A partial refund may be issued

Customers will be notified of the inspection result.

8. Refund Process & Timeline

If your refund is approved:

• Refunds will be issued to the original payment method

• Processing time: 5–10 business days

• The time it takes for the refund to appear in your account depends on your bank or payment provider

Please note that shipping fees (if any) are not refundable.

9. Damaged or Defective Items

If your item arrives damaged or defective:

• Contact us within 48 hours of delivery

• Provide clear photos or videos of:

  • The damaged item

  • Packaging

  • Shipping label

We will arrange a replacement or refund at no additional cost.

10. Missing or Incorrect Items

If you receive the wrong item or part of your order is missing:

• Contact us within 48 hours of receiving your package

• We will investigate and resolve the issue as quickly as possible

11. Late or Missing Refunds

If you haven’t received your refund after 10 business days:

1. Check with your bank or payment provider

2. Contact us at contact@belnira.store

3. We will assist you in tracking the refund status

12. Order Cancellations

• Orders can only be canceled before shipment

• Once an order has been shipped, it cannot be canceled and must follow the return process

13. Policy Updates

Belnira Home Bedding reserves the right to update or modify this Return & Refund Policy at any time.
Any changes will be effective immediately upon posting on our website.

14. Contact Us

If you have any questions about returns or refunds, please contact us:

Belnira Home Bedding
Email: contact@belnira.store
Phone: (409) 999-0974
Address: 301 Carl Avenue, Belleair FL 33756, United States